We're here to help. FAQ: Grocery Delivery and Pickup

Grocery Delivery and Pickup

Customers can place an order for delivery or pickup through Amazon at amazon.com/wholefoods or through the Whole Foods Market tab in the Amazon mobile app. Select your ZIP code, add items to your cart, then choose an order window and check out.

For Amazon Prime members, delivery orders from Whole Foods Market include a $9.95 service fee. Additional fees apply on rush options.

Grocery pickup from Whole Foods Market is free on orders of any size. Additional fees apply on rush options.

The service fee helps cover operating costs, including equipment, technology and other costs associated with your grocery delivery order, so that we can continue to offer the same competitive everyday prices in-store and online.

When you’re ready to place your order, follow these steps:

  1. Open the Amazon app or visit amazon.com/wholefoods to start shopping.
  2. Be sure to select “Change to Pickup” and your preferred store in the banner at the top of your screen.
  3. After filling your Whole Foods Market cart, move to checkout and choose your preferred pickup time from the available options.

No, grocery pickup from Whole Foods Market remains free for Prime members on orders over $35. Additional fees continue to apply to rush options.

After you place an order on Amazon.com/wholefoods or the Amazon app, you’ll receive a notification when your order is ready for pickup. Before arriving, check in through your confirmation email or Amazon app to let us know you’re on your way. When you arrive, follow the signs to a designated parking spot and we’ll bring out your order. Make sure to double-check your email instructions as some stores may require you to go inside the store to pick up.

Delivery or pickup windows may be unavailable due to increased demand. New slots are released throughout the day, so continue to check back for availability. We apologize for the inconvenience and thank you for understanding.

We’ll hold your order until store close. When you’re on your way, let us know by checking in via the Amazon app or your confirmation email.

We do our best to ensure all our products are in stock at checkout, but occasionally, an item will run out after you’ve placed your online order. In these situations, our team members are trained with deep product knowledge and will suggest an item substitution. We try to substitute similar products including brand, price and flavors. You will then be able to accept or decline the replacement items in your order. If you do not want a substitution on an item, select “Don’t Substitute” during the checkout process so our team members know to skip the replacement.

Contact Whole Foods Market Customer Care at .

If you have text messaging set up in your Amazon account, you will receive a text alert notifying you that item in your order is out of stock with a suggested replacement. You can accept or decline the replacement within the Amazon in-app chat. You can see which items were replaced in your order on the “Order details page” in your Amazon account.

Yes, through Amazon, customers can shop select, nonperishable 365 by Whole Foods Market, Whole Foods Market and Whole Paws branded items for shipping nationwide. Free, two-day shipping is available for Prime members in eligible locations.

Beginning May 4, 2022, a new law prohibits all stores, food service businesses, and grocery stores in New Jersey from selling or providing their customers with single use plastic and paper carryout bags. The New Jersey law applies to both in-store shopping and online pickup and delivery orders. We are not currently charging additional fees for reusable bags on any online pickup or delivery orders in New Jersey. For more information about the New Jersey law, visit the New Jersey Department of Environmental Protection’s website .

No, we are not currently charging additional fees for reusable bags on any online pickup or delivery orders in New Jersey.

No, we are unable to accept return of the bags at this time.

For more information about the New Jersey law, visit the New Jersey Department of Environmental Protection’s website .

Yes, SNAP EBT payments are accepted for SNAP eligible products on delivery and pickup orders in U.S. Whole Foods Market locations. To shop, visit our SNAP page here . For more information, visit the SNAP EBT FAQ page here .

To use your SNAP EBT card, visit www.amazon.com/snap and follow the instructions on the screen. If you are not already an Amazon customer, you will need to create an account. There are also opportunities to add an EBT card during checkout or in your wallet.

No, USDA requirements prohibit using your SNAP EBT funds to cover shipping, delivery or service fees. Click here for more information on using SNAP EBT on Amazon.

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